Terms of use

Plain-language terms for WattlePing. Last updated 3 November 2026.

What WattlePing is

WattlePing is software for trade and field-service businesses in Australia: it records enquiries and missed calls, sends text messages and quotes, schedules jobs and issues invoices.

Your responsibilities

• You are responsible for the content of the quotes, invoices and messages you send, and for the accuracy of your prices, ABN and tax settings.
• You must only message people you are allowed to contact under the Spam Act 2001 (Cth). WattlePing replies to people who have just contacted you, includes an opt-out in each automatic text, and stops texting anyone who opts out. Do not use it for unsolicited marketing.
• Keep your login private and tell your team to do the same. You are responsible for activity under your account.

Plans, trial and payment

• New accounts get a 14-day free trial with no card needed. During the trial you can send up to 50 texts.
• After the trial you choose a plan. Prices are in Australian dollars, include GST, and are charged monthly in advance through Stripe. We never see or store your card details.
• Each plan includes a monthly number of texts and AI actions. If you reach either, it pauses until the next month unless you turn on extra usage, which is charged at $0.15 per extra text and $0.10 per extra AI action (GST included) on your next invoice, up to three times your included amount.
• You can cancel any time from the Billing page. Cancellation takes effect at the end of the period you have paid for, and we do not give refunds for part-months unless the law requires it. If a payment fails we may restrict access until it is fixed.
• We may change prices with at least 30 days notice before your next billing date.

Business phone numbers

Australian regulations require us to verify who holds a phone number. To get a number you must give us your registered business name, ABN and address, and they must be accurate. We may decline or remove a number if the details are wrong or the number is misused. Numbers are provided to you for as long as you have an active subscription and are not yours to port or transfer.

Our responsibilities

We aim to keep the service running and your data backed up, but we do not guarantee uninterrupted service. Text delivery depends on telecommunications carriers outside our control. To the extent the law allows, our liability is limited to the fees you paid in the previous 3 months, and we are not liable for lost profits or missed jobs. Nothing here limits rights you have under the Australian Consumer Law that cannot be excluded.

Your data

Your customer data belongs to you. You can export it at any time from Settings, and you can ask us to delete your account and data. See the privacy policy.

Ending the service

You can stop using WattlePing at any time. We may suspend accounts that break these terms or the law.

These terms are a general template and have not been reviewed by a lawyer. Have them reviewed before charging customers.