Privacy policy

Last updated 3 November 2026.

What we collect

• From you: your name, email, business details (including your ABN and address if you request a phone number) and password (stored only as a one-way hash).
• Billing: your plan and payment status. Card details go straight to Stripe and are never stored by us.
• About your customers, on your behalf: names, phone numbers, addresses, call records, text messages, quotes, jobs and invoices that you or your customers put into WattlePing.

How we use it

Only to provide the service to you: showing your data to you and your team, sending the texts you or your settings trigger, and keeping the service secure. We do not sell personal information or use it for advertising.

Who else sees it

Our service providers: Twilio (calls, phone numbers and text delivery), Stripe (payments) and Render (hosting). They process data only to provide their service to us. Some of them store or process data outside Australia, including in the United States, so information about you and your customers may be sent overseas. Each business can see only its own data.

Keeping it safe

Data is stored with our cloud hosting provider over encrypted connections, passwords are hashed, and the database is backed up daily. No system is perfectly secure; we will notify affected businesses of a serious breach as required by the Privacy Act 1988 (Cth).

Your rights

You can export your customer data from Settings and ask us to correct or delete your data. People who receive texts can reply STOP at any time to stop further automatic texts.

This policy is a general template and has not been reviewed by a lawyer. Have it reviewed before charging customers.